Customer Service

  As an online business, you must always be looking to boost your eCommerce conversion rate. After all, it’s the conversion rate that counts at the end of the day, translating into customers [...]

  More often than not, eCommerce stores are tempted into offering deals, offers, and discounts as a sales tactic to attract customers and increase online sales. This gets especially so [...]

  Statistics prove that existing customers tend to spend more than new ones.  The probability of selling to an existing customer is 60% to 70%. The probability of getting a prospective [...]

  Customer loyalty is the most prized asset for a business. But building loyalty can be extremely challenging. With the right loyalty program and approach, you can create a stream of loyal [...]

    Product Returns are a big part of the eCommerce business. All eCommerce businesses try to handle it as best as they can, but many handle it incorrectly. A bad returns experience [...]

  Looking for fool-proof ways to drive traffic, convert customers, and increase sales revenue? Putting too much emphasis on generating traffic is not the best idea to boost revenue. Rather, [...]

  Product returns are a part of everyday business for an online retailer. It sometimes seems like the reverse of selling. Instead of selling an item and getting paid for it, you’re paying a [...]

  Yes, the Covid-19 pandemic has completely disrupted our way of doing business, but it has also taught us many lessons in resilience. It has taught us to be accepting of change if we want [...]

  For most businesses across the board, it has been a very challenging time during the COVID-19 pandemic. Businesses that saw a decrease in sales activity had to lay off employees and [...]

  Amazon is the undisputed king in the eCommerce marketplace. Would you like to compete with Amazon? Do you wish to emulate Amazon and rewrite its success story for your eCommerce Business? [...]