FAQs

eCommerce Order Fulfillment Frequently Asked Questions

Elite OPS was founded in 1995 and has been in business for over 25 years. As the company has grown and our services have expanded, we have evolved into an end-to-end order fulfillment and operations management company. This evolution led us in 2006 to change our name to Elite OPS and add the tag line “Operations: Managed”. Our success has come from treating each customer as a partner in our business. We have also been able to leverage our kitting, assembly and production capabilities and vendor relations to ensure greater reliability than our clients have found on their own, while reducing all the logistical headaches and stress.

The mantra within Elite OPS is “Deliver Peace of Mind.” It is the overriding principle that guides us to exceed customer expectations. When we enter into a new client relationship, we see it as a long-term partnership and we are committed to help them succeed – their success is our success.

How long have you been in business?

Elite OPS began in 1995. We have spent nearly 25 years serving in the 3PL, supply chain and fulfillment industry.

 

Where is Elite OPS located?

Elite Ops is located at 4000 E Hwy 6, Spanish Fork, UT 84660. Located one hour south of Salt Lake City, our strategic location gives us 2-day ground shipping to most of the western United States.

 

What are your hours of operation?

Office Hours: Monday – Friday: 8 AM – 5 PM MST.

 

What industries do you serve?

We specialize in fulfillment for eCommerce companies. Our current clients come from a variety of industries and include:

  • Supplements
  • Literature
  • Electronics
  • Dry foods
  • Subscription boxes
  • Event logistics
  • Multi-level marketing
  • Apparel

 

Does Elite OPS require a long-term contract?

Our contract is an annual renewal with a 60-day notice of termination.

 

What Shopping Carts can you integrate with?

We can integrate with any open API platform. We can also receive orders through a CSV upload. Some of the most common shopping carts our clients use are:
• Shopify
• Magento
• Big Commerce
• Oracle NetSuite

Which small parcel/freight carriers do you use?

We work with USPS, FedEx, DHL, and multiple freight carriers.

 

Do you pass on discounted shipping rates?

Yes. We have developed strong relationships with major carriers such as USPS, FedEx, DHL, and other freight and international carriers. We have aggressively negotiated rates and will pass the savings onto you. Upon request we will provide you with our rate tables.

 

Can you ship for our Amazon orders both FBA SFP?

We offer FBA prep services including, labeling, and attaching required FBA documentation to outer boxes. We also ship for Seller Fulfilled Prime. These services are offered as add-ons for existing clients, but not as a standalone service.

 

Do you have a kitting and assembling department?

Yes. We offer our customers kitting, assembly, bagging, and labeling. These services are offered both as add-ons for existing clients and as a standalone service. Kitting and Assembly is quoted on a per job basis after a time study is done.

 

Do you have a procurement, sourcing department?

At Elite OPS, we have the knowledge and experience to handle your all you’re printing and marketing collateral needs. Through our managed-Print services, we offer a wide variety of services that help you communicate to your customers.

 

Can you do custom packaging?

Our system allows you to customize your shipping label with your company information. We offer the ability to customize your packing slip with your company information and logo. We can also utilize customized packaging for add-on fees. Our procurement department can also source customized packaging for you. Marketing materials can also be inserted into all your orders as an add-on service.

 

How long does your receiving process take?

We require that you notify us of incoming product through our “Expected Receipt” process on our client portal. When your products arrive, an email is automatically sent to you. They are then counted, inspected and the quantities are verified. At that point, you will receive an email that your products have been received and are ready to ship. This is completed within 24 hours of receiving your product for same SKU pallets and 48-72 hours for mixed pallets or items that need QC inspections.

 

Do you have a logistics department?

Yes, we can arrange for freight, incoming and outgoing, for all your freight needs, including international shipment, customs clearance and getting your product from the port to our facility. All freight is shopped through various carriers for the lowest, reliable service and quoted to you on an individual basis.

 

Do you handle returns (reverse logistics)?

Yes, we have an entire department that handles returns. To facilitate accurate returns processing we prefer a return merchant authorization number (RMA), generated through the Elite OPS web portal. This is so we can identify to whom the return belongs, and accurately process the return.

As soon as we receive a return, you immediately get an email that the item was received in our warehouse. The returns are then inspected for signs of usage and its condition is evaluated. Based on your direction we can put the returned item back in inventory, set it aside and ship it back to you, or, discard it.

 

How can I see my inventory and order information?

We provide you with 24/7 access to your account through our easy to use customer web portal, where you can access all your inventory data, shipping, and order information.

 

What payment methods do you accept?

We accept payment via check, wire transfer, Credit Cards.

 

What are your terms?

We offer 30 days on our warehousing services and 15 days on freight billing.

 

Does Elite OPS protect proprietary client and company data?

Protection of our clients’ confidential information, and privacy is of paramount importance. We impose the strictest measures to safeguard all clients’ data. Complete data is fully backed-up on secure data centers.

 

Does Elite OPS have a disaster recovery plan?

Yes, we have battery backup for our servers and redundant internet services in case of black outs. We also have a detailed disaster recover SOP which can be provided upon request.

 

How does Elite OPS protect our products?

We have 36 on-site cameras thought our offices and warehouse. Our staff prevents any unauthorized entrance into our warehouse and management facilities. Visitors are required to sign in, wear a guest lanyard and sign an NDA.

 

Is there a minimum order volume per month?

There is no strict minimum order volume per month. However, ideally, we service clients that have 50 – 100+ orders per day.

 

Can we visit your warehouse?

We welcome our potential and current client to visit our offices and warehouse at any time. We have a strict NDA that will need to be signed to protects our client’s information. A 24-hour notice is helpful.

 

Do you provide a dedicated Account Manager?

Yes, we provide customer service with a dedicated Account Manager for our services. They handle the order processing, inquiries, freight quoting, cancellations, changes to orders, etc. They have a backup for periods of PTO.

 

Do you handle hazardous materials?

We do not handle hazardous materials.

 

Do you handle food items?

Yes. We handle non-perishable, shelf-stable goods.

 

On Which Holidays Will Elite OPS be Closed?

We are only closed on the following holidays yearly:

  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas

 

Contact Details

If you have any questions about what we offer for consumers or for business, you can always email us or call us via the below details. We’ll reply within 24 hours.

CORPORATE OFFICES

UTAH

  4000 East Highway 6
Spanish Fork, UT 84660

  801.375.4945

  [email protected]

Toll Free:855.553.5490
Fax:801.375.5067

REQUEST A QUOTE

  • “Elite Ops has been a great partner for us. We have been with other fulfillment houses, and none of them compare to Elite. Inventory management is accurate, order fulfillment is same day (as long as it is received by batch cut off time), and manufacturing is top notch. I highly recommend Elite Ops.”

    Jared Fahrner, MetaStock

  • “I wanted to give a huge shout out to Misty, Dalton and his team for getting out all of our back orders within mere hours of receiving my very late, very cursed shipment! That was PHENOMENAL. They obviously pulled out all the stops to make this happen, knowing what a nightmare this shipment had created this week. Please give them all a sincere slap on the back from me. Breathing much easier . . .”

    Caron Rohman, Lune North America Inc.

  • “Elite OPS has been managing our warehousing and fulfillment needs for 2+ years. In that time, I have been very impressed with their customer service and willingness to make something that seems impossible possible. It seems like everything Elite OPS has to offer, including their technology, has helped our business’ systems and processes to run more smoothly.”

    Erin McCarthy, ELITE OPS Client

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