Faqs

We are only closed on the following holidays yearly: New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas  

Yes. We handle non-perishable, shelf-stable goods.  

We do not handle hazardous materials.  

Yes, we provide customer service with a dedicated Account Manager for our services. They handle the order processing, inquiries, freight quoting, cancellations, changes to orders, etc. They have [...]

We welcome our potential and current client to visit our offices and warehouse at any time. We have a strict NDA that will need to be signed to protects our client’s information. A 24-hour notice [...]

There is no strict minimum order volume per month. However, ideally, we service clients that have 50 – 100+ orders per day.  

We have 36 on-site cameras thought our offices and warehouse. Our staff prevents any unauthorized entrance into our warehouse and management facilities. Visitors are required to sign in, wear a [...]

Yes, we have battery backup for our servers and redundant internet services in case of black outs. We also have a detailed disaster recover SOP which can be provided upon request.  

Protection of our clients’ confidential information, and privacy is of paramount importance. We impose the strictest measures to safeguard all clients’ data. Complete data is fully backed-up on [...]

We offer 30 days on our warehousing services and 15 days on freight billing.