Signs It’s Time to Hire an Order Management Company

Posted August 8, 2016

As a business owner, one of the most desirable traits for your business is growth. Everyone wants to grow and expand their operations, but there is a catch – some people are unprepared for their own successes.

It’s strange yet true that sometimes your own success can interfere with day-to-day operations. You’ve spent a long time to build up a client base and a reputation – being overloaded beyond your current capabilities can quickly undo your progress.

So what do I do?

With a growth mindset placed as a goal, you may want to hire an order management company to help with the load. A good order management system will streamline your operations, create accurate re-time data, provide shipping statuses for your customers, and manage your inventory.

Here are some signs that you might need to hire an order management company:

Excessive mistakes in data entry. Your employees are only human, and they’re going to make mistakes from time to time. However, if they are making constant errors, it might not be on them – they might be too swamped to be effective at accurate data entry.
Your shipping costs are rising. If your shipping process is inefficient or you’re using too many carriers, then this is a warning sign.
There are surprises in your inventory. Are items popping up that shouldn’t? Do they have duplicates in your records? Are they simply not there?
Trouble keeping up with demand. Reputation for error can quickly spread, damaging your ability to attract and retain customers.

Consider Hiring Out

Does this all sound familiar? If it does, then you may want to consider hiring an order management company. It can be a hard thing to swallow, especially if you’ve built your business from the ground up. However, being pragmatic sometimes means stepping back and reconsidering your tried-and-true operations (and deciding whether or not they can be improved). You ideally want a system that automatically delivers, notifies customers accurately, and addresses exceptions effectively.

Mike Nelson